Frequently Asked Questions

• Q:

  Do we get a choice of camp-sites?

• A:

  Yes, you can choose a camp site from the site map and make a request. We will endeavour to allocate that site or the nearest equivalent.

• Q:

  Is my preferred camp site guaranteed?

• A:

  No, we reserve the right to alter campsite numbers at arrival time based on conditions of maintenance or other unforeseen circumstances. You may also be allocated a different site should your group numbers be less than when booked.

• Q:

  Can I book or make reservation on line?

• A:

  Yes, click here to go to our booking page.
  Fill in the Mandatory fields with as much information as possible and we will reply within 24 hours. You will then have 3 days to respond.

• Q:

  Can I get an estimate of costs or quote?

• A:

  Yes, go to the book on line tab and complete a booking request, you will get an estimate for your family and any other family you include in your group booking.

• Q:

  When is prime season?

• A:

  December 26th - 31st December. Australia Day, Easter and all long weekends. Prime weekends are mandatory 3 night bookings. School Holidays are charged at a medium rate lower than prime time.

• Q:

  What is a Prime Time Event?

• A:

  This refers to dates that are either Prime such as gazetted holiday long weekends or events that include entertainment such as festivals, concerts and shows. Click here to view upcoming events. Events are always billed to include all camping fees and charges as well as the entry to the event.

• Q:

  Are the sites shaded?

• A:

  Many are shaded. Go to the site map and click on a site. It will then tell you what the aspect is and when it is shaded.

• Q:

  Do you allow tarps?

• A:

  Yes, you can erect tarps of any size above ground level. We don't allow tarps to be placed on the grass, for this you must have a shade cloth style ground mat that allows the grass to breathe.

• Q:

  Do you provide a concrete slab for caravans?

• A:

  No, all sites are free form, many of them grass and you can therefore choose which way you face your outdoor area to cater to seasonal changes and wind.

• Q:

  Are all children charged for?

• A:

  Yes, all children up to and including 16 years are charged.

• Q:

  Do you charge for babies?

• A:

  Yes, all children including infants are charged. Nappies are to be plastic wrapped (bagged) and placed into skip bins and must not be disposed of in composting toilets.

• Q:

  Can I bring my dog? And what are the rules?

• A:

  Yes, dogs are allowed subject to conditions, with full responsibility taken by owner. All dogs must be registered on arrival. Kept on leash at all times in camp or near other camps. Scoop up poop. No dog is allowed to remain on campsite without the responsible owner. Young children must not be left to care for dogs. Dogs are to be tethered outside amenities at hitches provided but must not be taken into amenities buildings under any circumstance unless a registered and certified carer dog. There is a fee charged for dogs.

• Q:

  We have friends already booked can we join them?

• A:

  Yes, most sites will cater for more than 1 family, but best to check the site map on this website and click on your site number to view the details and size. Standard fees apply to all.

• Q:

  Confirmation of Reservation. (I have made a reservation request but still no confirmation after 48 hours.)

• A:

  Have you checked your junk email box? Our system is web based therefore the reply to you is recognised by many computer settings as spam, or your business email address does not allow spam, you should wherever possible provide us with a private address.

• Q:

  Can I bring a large motor home/bus/Big Rig?

• A:

  Yes, there is no limit to size, however we need to know in advance so we can allocate a suitable site. You will however require levelling blocks in most cases.

• Q:

  Can we bring a trailer?

• A:

  Yes, provided we are advised when booking, space can be provided on your site.

• Q:

  Can we have visitors to our campsite?

• A:

  Yes, visitors are welcome for short stays, should they be staying longer than 1 hour the fee is $5 per adult. (Kids are free). All visitors must be out by sundown otherwise full camp fees apply.

• Q:

  Are the showers HOT?

• A:

  Yes, 24/7 gas hot showers are provided FREE.

• Q:

  What type of toilets are at NCBR?

• A:

  All our toilets are eco friendly composting style.

• Q:

  Is there a dump point on site?

• A:

  No, the nearest official dump point is Woodford Showgrounds; there is another dump point at the Kilcoy Showgrounds.

• Q:

  Can we empty night buckets in toilets?

• A:

  No, any liquid in volume poured into dry composters upsets the system that results in smell, therefore, we require any night buckets to be containers (port a loo style) that you take with you and empty at a public facility.

• Q:

  Are there flushing toilets at Neurum Creek?

• A:

  No, there are 16 eco friendly composting toilets (waterless) throughout the park that are regularly serviced.

• Q:

  Are there disabled facilities?

• A:

  Yes, we have a disabled toilet, but be reminded that our roads and paths are gravel and there are hills so mobility can be difficult without assistance.

• Q:

  Is there a camp kitchen?

• A:

  No, there is no camp kitchen; however we do have a shelter area that can be used by arrangement.

• Q:

  What is the noise policy at NCBR?

• A:

  Our noise policy is strict. No loud noise at any time. No noise at all after 9pm. No amplified music (car stereos) at any time.

• Q:

  Do you allow music at NCBR?

• A:

  We are prepared to tolerate music that is in good taste for the purpose of celebrating events, however only by arrangements made at the time of booking. In any event this must also be within the guidelines of our noise policy. We will ask you to turn off music if it is unreasonable or contains unsuitable words in a family environment. No music after 9pm.

• Q:

  Do you cater Schoolies?

• A:

  No, historic experiences have ruled out "Schoolies" due to irresponsible behaviour.

• Q:

  Do you cater to groups or parties?

• A:

  Yes, we can offer you areas that will cater for groups. We first make a tentative booking, then set up a dialogue between you and ourselves over a period of several weeks allowing you to fine tune numbers. You can either phone 54963692 to discuss or commence by making a reservation with comments about dates and numbers and we will get back to you.

• Q:

  Do you hire camping tents, camper trailers or caravans?

• A:

  We have a service that offers Rent-A-Tents, which are fully installed and ready on arrival. NOTE: Rent-A-Tents are not available at the moment. Unfortunately we don't hire out camper trailers or caravans.

• Q:

  Do you have cabins?

• A:

  No, we don't have cabins.

• Q:

  Can I have a camp fire?

• A:

  Yes, modest campfires are allowed on all sites only in fire rings provided, you are responsible to ensure flammable materials, grass and tents are kept clear. Do not relocate fire rings. Check the fire barometer located at office for fire warning levels.

• Q:

  Are there fire restrictions at NCBR?

• A:

  Yes, there is an onsite fire barometer that nominates the various degrees of fire danger that must be obeyed at all times. If there is a total fire ban in the Somerset Shire we have to implement this on our property. You must not fuel fires with dried leaves etc that may cause sparks. You must not place plastics into fires as the toxic smoke may affect others. You should not place large cardboard boxes on fires. You should not leave a fire unattended and you must extinguish it when leaving.

• Q:

  Do you sell wood?

• A:

  Yes, split hardwood in bags is available for purchase during shop hours. (note: you may bring your own wood but definitely not BUSH WOOD).

• Q:

  Can we bring our own wood?

• A:

  Yes, you can but there are a few restrictions. Please do not bring old fencing materials or timber with nails as these inevitably end up in mower tyres. Wood should be hardwood (not pine) pine burns rapidly and generates sparks which are dangerous in the bush environment.

• Q:

  Can we collect firewood on the property?

• A:

  No, it is against the law to remove wood from the creek. Our experience is that people collecting wood on the property cause damage.

• Q:

  Can we use a chainsaw? (Includes fuel, electric or battery operated.)

• A:

  No. Chainsaws are not allowed to be used in the campground area at anytime day or night. (This applies to all chainsaws including fuel, electric or battery operated.) If you are collecting wood offsite you must bring it to site in cut sizes ready to burn. You must not enter neighbouring private property to collect wood.

• Q:

  Can I drink alcohol at Neurum Creek?

• A:

  Yes (with limitations)
  The property owners offer you the privilege of moderate alcohol consumption whilst staying as a paid guest. All laws and regulations relating to alcohol consumption apply. Express note is made of the following points within those laws:
     - .05 breath test if operating a motor vehicle on the premises
     - Drunk and disorderly
     - Drinking age of 18 years +
     - Sale in any form without a license is prohibited
     - Giving alcohol to minors is prohibited
  
  The owners reserve the right to ask any person that breach these points of law to leave the premises or be collected from the premises and that person must have left within 2 hours.

• Q:

  Can I purchase Beer, Wine and Spirits nearby?

• A:

  Yes, at Woodford and Kilcoy, both towns have regular hotel drive through services and independent bottle shops.

• Q:

  Is there wine tasting at NCBR?

• A:

  Yes, on occasion we have local wineries showcase their products.

• Q:

  Is there a shop on site?

• A:

  Yes, there is a combined office/shop that has essential supplies. Ice creams and Drinks.

• Q:

  What are the Office/Shop open hours?

• A:

  Click here for our Office/Shop open hours.

• Q:

  Do you sell food on site?

• A:

  No, only on our event weekends.

• Q:

  Do you sell newspapers at Neurum Creek?

• A:

  Unfortunately no. The nearest Newsagency is in Woodford (15km).

• Q:

  Can I get Coffee at Neurum Creek?

• A:

  Most Sundays we have a coffee vendor at the Big Fig Tree selling coffee. The coffee vendor is also here during events and prime times.

• Q:

  Can I purchase fresh seafood nearby?

• A:

  Yes, there are seafood vendors at Kilcoy and D'Aguilar; both operate on weekends until sold out. Mainly offering prawns and a small selection of fish.

• Q:

  Can I purchase camp supplies on site?

• A:

  Yes, we do carry a few essentials. There are good camp supplies at Woodford Hardware.

• Q:

  Do you sell ice?

• A:

  Yes, 5 kilo bags.

• Q:

  Is there a Laundry on site?

• A:

  No, but there is a laundromat in Woodford (15km).

• Q:

  Do I have to pay a deposit?

• A:

  Yes, a deposit equal to first night reservation is required to confirm your reservation. It is your responsibility to ensure deposit is paid within 3 days of making email or verbal reservation otherwise the site may not be held. Prime Time reservations require full payment 21 days prior to arrival. Event Reservations require FULL PAYMENT upon booking.

• Q:

  Can we pay deposits on line?

• A:

  Yes, when an invoice is generated it will have a unique invoice number and your unique ID. Using the secure link on the invoice, copy in your unique invoice number and IPN an automated receipt will be generated to your email address within 24 hours.

• Q:

  Do you have EFTPOS?

• A:

  Yes, Mastercard or Visa (Not Amex).

• Q:

  Can we pay by BPAY?

• A:

  No, we have a direct online secure payment system for Visa and Mastercard.

• Q:

  Can I get cash out on site?

• A:

  No, the nearest cash out is from Woolworths at Woodford or ANZ bank at Woodford..

• Q:

  Do you refund deposits?

• A:

  Yes, provided 14 days clear notice is given, so book wisely. There may however be circumstances where by discretion of management a 90 day credit for future use may be given. Strictly no refunds are given for inclement weather, hire equipment or prime times and events. All refunds and credits are subject to a minimum administration fee of 10% of the full value of site fees.

• Q:

  Do you offer rain checks?

• A:

  Yes, based on local knowledge of weather conditions in the Neurum area and subject to discretion we offer rain checks in the case of localised flooding or extreme wet conditions.
  Note: we do not offer rain checks based on predictions or seasonal storms.
  A rain check is offered for a period of 90 days from the date of the booking but must be re-booked within 7 days from that date otherwise all credits lapse. An administration fee of 15% will be charged for all rain checks. Where rental equipment is involved equipment will be subject to availability on selected dates and site selection will be from sites available.

• Q:

  Do you refill gas bottles?

• A:

  No. However we do offer Swap-and-Go gas bottles. Alternatively, you can take a short trip to Woodford Hardware, where they provide gas bottle refilling services.

• Q:

  Can I arrive earlier than 1pm?

• A:

  Yes, provided the site is available, you must phone the day before to check. Positively no arrivals allowed prior to 8.30am.

• Q:

  Can I arrive late?

• A:

  Yes, but not after 8.30pm, unless otherwise arranged. Non disturbance of other campers must be considered. All arrivals (whether pre paid or not) must stop at the “late arrivals information stand” situated beside office car park, to retrieve map and site allocation and then proceed to site. Any camper that sets up on the wrong site will be required to move.

• Q:

  Do you have phone signal?

• A:

  Yes, both Optus and Telstra are okay but no others, occasionally limited signal is had from higher sites.

• Q:

  What is Shared Power?

• A:

  Due to our powered sites ranging in size up to 400 square meters, they will accommodate multiple families within your group. The powered site allocated to your group is provided with (1) one only 15 amp connection point, with circuit breaker. You will be required to share the power by the use of a 15 amp distribution board or you may take power from a 10 amp outlet of a van. The prime purpose is to allow connection for re-charging of batteries or running lights etc. NOTE: You have been charged a lower tariff in this case. You should be aware that excess connections and use of high energy appliances may continually trip circuit breakers, therefore you are advised to run fridges on gas or 12 volt where possible. It is not permitted to piggy back one caravan to another.

• Q:

  Can I ride a Mountain bike at NCBR?

• A:

  Yes, there are several tracks suitable for mountain bikes. However, you are reminded that you must be responsible for your actions when riding. These tracks are shared with pedestrians so there is not to be irresponsible downhill riding.

• Q:

  Can I bring pushbikes?

• A:

  Yes, pushbikes are allowed under parent supervision, helmets and shoes are required to be worn.

• Q:

  Can I hire pushbikes?

• A:

  Unfortunately, No.

• Q:

  Is there a BMX track at NCBR?

• A:

  The bike track “Kids Hangout” is often referred to as BMX but is strictly a low level bike track with a few fun jumps. It is expected that parents take responsibility for their kids using the track. Helmets and shoes must be worn and all riders are required to obtain a bike licence (FREE) from the office and place a licence number on the bike and helmet. Parents are cautioned that children under 6 years old must have an adult (over 16) supervising at all times.

• Q:

  Can I Mountain climb at NCBR?

• A:

  We have walking tracks throughout the property. But we discourage climbing beyond our property boundaries. Any person undertaking extreme sports do so at their own risk.

• Q:

  Can we canoe in the creek?

• A:

  Yes, there are several places to put a canoe in the water and the creek flow is usually constant all year. Even in dry seasons the waterholes provide for fun activities.

• Q:

  Can I bring a canoe?

• A:

  Yes, canoeing is allowed under parent supervision.

• Q:

  Do you have canoes for hire?

• A:

  Unfortunately no.

• Q:

  Can we fish in the creek?

• A:

  No, we don't allow fishing in the swimming holes used by children because of hooks and tangled lines. There is a long waterhole at the northern end that has a population of Platypus that ensures no fish are there. You can fish in the nearby Stanley River or Somerset dam.

• Q:

  Is drinking water available?

• A:

  Yes, we have rainwater tanks for drinking water or limited refilling of van drink-water tanks; however, whilst we drink the water ourselves we are required by our insurance to recommend boiling first. Refilling of tanks must only be done with jerry cans, no hose connections are allowed to tank water.

• Q:

  Can we connect to water?

• A:

  No, there is no provision for permanent connection to water. However, there are several creek water taps you can fill van shower tanks from.

• Q:

  Can we use a generator?

• A:

  Yes, moderate use of generators is allowed in all areas. 1 1/2 hours morning 9am-10.30am, 1 1/2 hours afternoon 4pm-5.30pm. No generators after dark. Consideration must be given at all times to other campers.

• Q:

  Are there ticks at Neurum Creek?

• A:

  Yes, ticks are prevalent throughout the entire Queensland coastal area. If you have been camping, then examining yourself/family members and dogs daily, or when you get back home is essential. Don't try to look for ticks, try to feel for them instead. If this is done routinely you can then eliminate tick paralysis because the tick usually has to be on the body for more than two days to cause paralysis..

• Q:

  Are there snakes at Neurum Creek?

• A:

  Yes, there are several species of snakes at Neurum Creek, both venomous and non venomous. All snakes should be left alone and no attempt to catch or kill should be made. If a snake bite occurs, call 000 for an ambulance, use the pressure-immobilisation technique as posted on http://www.health.qld.gov.au/poisonsinformationcentre/bites_stings/bs_snakes.asp. Have the patient taken immediately to the emergency department of the nearest hospital. Antivenin is available.

• Q:

  Is medical assistance available?

• A:

  Neurum Creek Bush Retreat is known officially by the emergency services and if an ambulance is required it will be despatched directly to our address.

• Q:

  Are there Goanna's at Neurum Creek?

• A:

  Yes, we often see Goannas (Lace Monitors) at NCBR. These are relatively harmless but should not be approached or handled. Do not feed them as this promotes their return to your campsite. Remove all rubbish bags to bins overnight not leaving food scraps out as this attracts them.

• Q:

  Are there any Kangaroos or Wallabies at Neurum Creek?

• A:

  We have a population of Pretty Faced Wallabies that regularly come out to feed on the mowed grass areas around dusk. They are timid animals and do not therefore feed from the hand. Kangaroos are less prevalent; however we do see them occasionally. We also see Deer feeding along the lowland areas.

• Q:

  What are the road conditions?

• A:

  Rasmussen Road is bitumen suitable for all motor vehicles. The roads on the property are gravel roads which are well maintained and are suitable for all vehicles.

• Q:

  What are the road rules at Neurum Creek?

• A:

  10km per hour and standard road rules apply. Children are not to be transported in trailers or on trays of utilities. We ask that indicators be used at intersections. You must give way to pedestrians and children on bikes.

• Q:

  Is there all weather access to Neurum Creek?

• A:

  Yes, the property lies on the southern side of Neurum Creek and is provided with a concrete all weather pipe under causeway to cross. The causeway is posted with standard depth markers as found throughout the shire. In the event of flood you should observe standard warning protocol.

• Q:

  Can we go 4WD'ing?

• A:

  Yes, we adjoin the D'Aguilar National Park (Mt Mee), that allows unlimited 4wd'ing provided your vehicle is registered and the driver licensed. No 4wd'ing is allowed on the property.
  Dogs are not permitted in National Parks.

• Q:

  Are there alternate access ways to Neurum Creek? And what are they?

• A:

  Yes, via D'Aguilar Creek Road from Mount Mee Township, or via the D'Aguilar National Park (subject to closure in wet weather) both these connects are slow, hilly and bendy. Neither route is recommended for caravans.

• Q:

  Is fuel available on site?

• A:

  No, the nearest fuel is at D'Aguilar 19.5kms heading back towards Caboolture, or 22kms at Kilcoy.

• Q:

  Does the RACQ service Neurum Creek?

• A:

  Yes the RACQ regularly visit the park and most call outs are attended to within 30 minutes.

• Q:

  Can I bring a motorbike? (Includes fuel, electric or battery operated.)

• A:

  No, not for use on the property other than registered motorbikes as transport modes with low noise. Definitely no unregistered motorbikes are allowed to be used on the property or roads at property boundaries. (This applies to all motorbikes including fuel, electric or battery operated.)

• Q:

  Are learner drivers allowed?

• A:

  No, we will not allow L plate drivers under any circumstances or driving lessons on the property.

• Q:

  Are there Markets nearby?

• A:

  Yes,
  The biggest is Caboolture 39km every Sunday
  Woodford Country Markets 15km third Sunday of each month
  Wamuran Country Markets 35km every Saturday
  Kilcoy Yowie Markets 19km second last Saturday each month

• Q:

  Can I play golf nearby?

• A:

  Yes, Woodford Golf Club welcomes guest players at all times. It is recommended that you pre-book to play on Saturday or Sunday.

• Q:

  Can I play bowls nearby?

• A:

  Yes, Woodford Bowls Club welcome visitors at all times, bookings for weekends recommended.

• Q:

  Is there a TAB nearby?

• A:

  Yes, there is a TAB in Woodford.

• Q:

  Can we feed the wildlife? (Kookaburras, turkeys, etc.)

• A:

  No. They are wild animals and should not be fed as this may cause injury.

• Q:

  Can I fly my drone at Neurum Creek Bush Retreat?

• A:

  Yes, but a lot of campers don't like the invasion of privacy. So it is best to ask at the office first.

• Q:

  Can I use my metal detector at Neurum Creek Bush Retreat?

• A:

  Unfortunately no. There is nothing to find except bottle tops and nails.